A variant is$.(0\mathrm{.}5$ pt$.)$

a$.$ that which is not essential to the primary good or service

b$.$ a CBP feature that departs from the standard CBP and is normally location or firm specific

c$.$ the core offering that attracts customers and responds to their basic needs

d$.$ a clearly defined tangible good or service feature that the customer recognizes, pays for, uses, or experiences.

Key process categories in business typically include all of the following except. $(0\mathrm{.}5pt.)$

a$.$ value creation processes

b$.$ support processes

c$.$ general management processes

d$.$ promotional processes

Which of the following eras of operations management focus are in chronological order $($oldest to newest$)?(0\mathrm{.}5$ pt$.)$

a$.$ focus on time, focus on sustainability, focus on quality

b$.$ focus on quality, focus on time, focus on sustainability

c$.$ focus on sustainability, focus on quality, focus on time

d$.$ focus on sustainability, focus on time, focus on quality

Which of the following is not an example of environmental sustainability? $(0\mathrm{.}5pt.)$

a$.$ workforce health and safety

b$.$ air quality

c$.$ waste management

d$.$ energy optimization

Put the below in a hierarchical order. $(0\mathrm{.}5pt.)$

a$.$ Business Strategy

b$.$ Functional Strategy

C$.$ Corporate Strategy