Question: A . W . Thomas Pharmacy was founded in 2 0 1 3 , a family - owned retail pharmacy company, with the vision of

A.W. Thomas Pharmacy was founded in 2013, a family-owned retail pharmacy company, with the vision of delivering the highest quality products and services to Eastern Cape, South Africa. However, due to the COVID-19 pandemic, the business has struggled to break even and as a result, has closed 2 out of its 6 pharmacies.
The Thomas family has therefore decided to expand their customer base, after dedicating years to building their profile in the Eastern Cape.
You have been hired to support A.W. Thomas Pharmacy to ensure a smooth process to launch their e-commerce business in the next 6 months. The e-commerce business would allow for customers to order directly from the company and would be delivered to a location anywhere in South Africa by a third-party delivery company.
You advised A.W. Thomas Pharmacy that a short survey to their community would allow them to understand and explore the demand for online services.
Purpose:
Create a short survey that will be shared with their local community. Maximum of 15 questions.

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