A well-crafted plan includes:

Select one:

a.

a) Who does what by when.

Why you do what you do.

b.

How you are to do what you do.

c.

The where and the why of what is to get done.

d.

Who does what by when.

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During the third stage of conflict the tendency of the Green personality type is to:

Select one:

a.

Surrender completely.

b.

Withdraw and retreat completely.

c.

Feel complete defeat.

d.

Fight for survival.

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Humanizing questions might include questions such as:

Select one:

a.

What have other people told me about what is going on?

b.

What do the security cameras tell me about what went on?

c.

All of the answers are correct.

d.

What other sources of influence are acting on this person?

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The strengths of the Flex-cohering type include:

Select one:

a.

Trusting, Fair, Ambitious.

b.

Practical, Modest, Efficient.

c.

Curious, Adaptable, Tolerance.

d.

Imaginative, Idealistic, Self-confident.

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The seven crucial skills a person requires to master a crucial conversation include:

Select one:

a.

An ability to state what has gone wrong.

b.

An ability to explore the other persons story.

c.

An ability to speak from your head.

d.

Excellent fluency in the language of the person to whom you are speaking.

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To keep a person from moving into the second stage of conflict an effective leader will:

Select one:

a.

Appeal the persons underlying values reassuring the person that they will be honored.

b.

Take the person aside and give the person some good advice.

c.

Call for a break and order in lunch.

d.

Tell the person to leave the room.

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Influences on a persons ability to meet expectations include:

Select one:

a.

The persons skill and/or ability to meet the expectation.

b.

All of the answers are correct.

c.

The pleasure or pain that a person may receive from meeting the expectation.

d.

The peer pressure a person may/may not receive from meeting the expectation.

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The lifeblood of any organization is its:

Select one:

a.

Processes.

b.

People.

c.

Profit.

d.

Mission.

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In order the make certain that the accountability conversation will be addressing the right problem and that the right conversation will be taking place one must:

Select one:

a.

Concern themselves with the day of the week upon which to have the conversation.

b.

Imagine the other persons intentions behind the broken expectation.

c.

Concern themselves with the time of day to have the conversation.

d.

Consider what the other person might want out of the conversation.

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Relationship Awareness Theory seeks to provide people:

Select one:

a.

An effective means to be a leader of others.

b.

An effective means to meet people.

c.

An effective means to understand ones self and understand others.

d.

An effective means to make friends and influence people.

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Before you have an accountability conversation a person must:

Select one:

a.

Let others know that a conversation is going to take place.

b.

Master their story.

c.

Have a place designated to have the conversation.

d.

Report the conversation to the Human Resource department.

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During the second stage of conflict the focus of the Red personality type is:

Select one:

a.

Surrender conditionally.

b.

Pull back and analyze.

c.

Fight the opposition to win.

d.

Escape the conflict.

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The seven deadly sins of communication include:

Select one:

a.

Honesty, Integrity, and Authenticity.

b.

Silence, Savoring, Position.

c.

Gossip, Being Right, and Fixing.

d.

Dogma, Exaggerating, and Excuses.

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When part of an organizations culture, research shows that accountability increases:

Select one:

a.

Disagreements between management and staff.

b.

Improvements in protocol infractions.Improvements in protocol infractions.

c.

Dissatisfaction between team members.

d.

Employee time away from the office.

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Encoding:

Select one:

a.

Is the process by which a person tries to convert a message or symbol to extract its meaning.

b.

All of the answers are incorrect.

c.

Involves the conversion of subject matter into symbols.

d.

Is the means by which a person communicates a message.

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In order the make certain that the accountability conversation will be addressing the right problem and that the right conversation will be taking place:

Select one:

a.

The person holding the conversation must be able to state the facts of what actually happened.

b.

The person holding the conversation must be able identify if the problem has a pattern or history.

c.

All of the answers are correct.

d.

The person holding the conversation must consider how the problem is affecting their relationship with the other person.

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The five keys to having a Nice Conflict include:

Select one:

a.

Knowing how to manage a conflict.

b.

Knowing to anticipating a conflict.

c.

All of the answers are correct.

d.

Knowing ways to prevent a conflict.

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To make it safe for a person to have a crucial conversation with you:

Select one:

a.

It is important to provide the person with a reward within the first few minutes of the conversion to encourage them to meet with you.

b.

Its important to recognize that the other person may not want to talk to you.

c.

It is important for the person to recognize they have not met the expectations that they were to meet.

d.

It is important for you to establish that you and the other person are working toward a common outcome.

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In determining IF you are to speak-up and risk causing a whole new set of problems or IF it is wiser to remain silent and run the risk of never solving the problem a person needs to consider:

Select one:

a.

If they are downplaying the cost of not speaking up?

b.

All of the answers are correct?

c.

If the they are exaggerating the risk of expressing their views?

d.

If they are acting out their concerns rather than speaking up?

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You will not be able to successfully manage an accountability conversation if:

Select one:

a.

You are not able to separate the person from their behavior.

b.

Your goal is to convince a person that they are wrong.

c.

You are unable to be honest with a person.

d.

You have a hard time feeling comfortable while being alone with a person.

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We tend not to hold each other accountable because:

Select one:

a.

All of the answers are correct.

b.

We are afraid of how the person may react.

c.

We are afraid of damaging the relationship.

d.

We do not know how to do it directly and safely.

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Communication:

Select one:

a.

Is a process that is static.

b.

Is a process that is challenging.

c.

Is a process that concerns the exchange of facts or ideas between people.

d.

Happens all of the time and is a blessing in life.

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The continent that I call home is:

Select one:

a.

Europe

b.

None of the Above

c.

North America

d.

Asia

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The frequency and type of follow-up that is part of a well-crafted plan is determined by:

Select one:

a.

How well the person understands the plan.

b.

How much you like the person who is to carry out the plan.

c.

The persons past performance and experience including how important the outcome is.

d.

How busy your schedule is and how available others are to follow-up on the plan.

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Three Blindsides to a persons self-awareness include:

Select one:

a.

The persons own agendas, biases and perceptions.

b.

All of answers are correct.

c.

The persons tendency to take a win-lose posture.

d.

The persons desire to protect themselves.

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Joseph Grenny points out that the three elements that signal a crucial conversation is about to take place are:

Select one:

a.

Opposing opinions, Strong emotions, High stakes.

b.

None of the answer are correct.

c.

Aggressive body language, raised voices, turned back.

d.

Disengaged behaviors, Strong emotions, High Stakes.

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The four leeches of effective communication include:

Select one:

a.

Being competitive in your communication.

b.

Using the word BUT in your sentences.

c.

Using words that minimize what you are communicating.

d.

Summarizing what a person is saying to you as you are listening to them.

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What people do stems from:

Select one:

a.

What they fall into doing by chance or fate.

b.

The financial rewards they receive.

c.

Why they do it.

d.

What their parents want for them.

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In order to move a person into solution and a change in their behavior the person needs to:

Select one:

a.

Accept that they must do what they are told.

b.

Accept that they are wrong as a person and in need of improvement.

c.

Accept responsibility for the unmet expectation and see the opportunity to change.

d.

Accept that they have no power in the situation and must comply.

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When evaluating the Accountability Gap, one would first examine the situation to determine if:

Select one:

a.

The person had an attitude problem.

b.

The person was motivated and had ability.

c.

The person liked the boss for whom they were working.

d.

The person was intelligent and competent.

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A check-up follow-up occurs when:

Select one:

a.

You take the lead to schedule the date and time for the follow-up when the stakes are high.

b.

All of the answers are incorrect.

c.

A daily report is required to be submitted.

d.

The person takes the lead on a more casual basis to report back when they need clarification or assistance.

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An item you need to consider before having an accountability conversation with a person include:

Select one:

a.

When will you have then conversation?

b.

What outcomes do you want from the conversation?

c.

Where will you have the conversation?

d.

Why are you about to have the conversation?