a) What is the normal time?

b) What is the standard time?

Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. Task Element 1 2 3 4 Performance Rating 115% 90% 85% 80% 1 0.5 0.7 0.6 1.6 Observation (minutes per cycle) 2 3 4 0.4 0.7 0.5 0.7 0.8 0.7 0.5 0.8 0.4 1.7 2.0 1.7 5 0.5 0.7 0.5 1.4 The allowances for tasks such as this are personal, 6%; fatigue, 12%; and delay, 2%