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a. Which measure can be used to evaluate the success of training at each level?

e. If designing a program to train employees in identifying and flagging malicious emails, how might program success be determined? What level of evaluation does this fall under?

EXHIBIT 9.3 Level 1 employee reject Results Cast ! y company as what flat benifit anatpis Ore employee Behavior Descult I transfer to workplace.. Learning J Reaction effect of traing not indival 1973-kert Patick Measures Accidents Quality Productivity Turnover Morale Costs Profits Performance appraisal by superior, peer, client, subordinate Written tests Performance tests Graded simulations Questionnaires Four Levels of Training Evaluation Questions Being Asked Is the organization or unit better because of the training? Are trainees behaving differently on the job after training? Are they using the skills and knowledge they learned in training? To what extent do trainees have greater knowledge or skill after the training program than they did before? Did the trainees like the program, the trainers, the facilities? Do they think the course was useful? What improvements can they suggest? 360 Schal Cengage Learning a