Question: A2: Negative Letter (Refusing a Claim - 4th Edition: Case 2, p. 285; 5th Edition: See D2L Assignments Tab for PDF of Case) Word Limit:

A2: Negative Letter (Refusing a Claim - 4th Edition: Case 2, p. 285; 5th Edition: See D2L Assignments Tab for PDF of Case) Word Limit: 300 words Objective: To apply the concepts learned in class and through the reading on writing a formal negative letter. 4th Edition: Please follow the template on page 242 of your textbook for formatting your letter (not for the content). 5th Edition: Please follow the template on page 239 of your textbook for formatting your letter (not for the content). The Task: 4th Edition: Refer to Case 2 on page 285 of your textbook, "As owner and proprietor of Audiophile CDs and Multimedia..." Using what you have learned about writing a Negative Letter. Be sure to follow all the guidelines for negative news in your textbook and PowerPoint. 5th Edition: Refer to the PDF of Case 2. Required: Word document of FORMAL LETTER, correctly formatted, following all the guidelines for a formal negative letter. Evaluation: Evaluation of this assignment follows the "Evaluation of Written Assignments" system as outlined in this handbook and in the Assignment Rubric and Conversion Matrix document. Content will be assessed on format, tone, approach, and all aspects of formal professional and

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