ABC is an insurance and financial services company with its headquarters in Houston, USA. The current company is the result of the amalgamation of different insurance companies around Europe, Middle East and North America.

ABC is a joint-stock corporation traded on the Texas Stock Exchange. In 2017, ABC acquired Siquo Life Financial for US$1.5 billion in a deal announced on February 16, 2020. ABC was seeking to expand into the western United State.

Scenario
ABC Life is looking at improving the life insurance application process. High level process flow listed below

As-Is Business Process
• Applicants (Agents & Customer) fill out a paper application
• Insurance Agent submits all the paper documents/ Paper application to the insurance company.
• Imaging team scans the paper application into an image.
• A data entry person will look at the data in the image and create an application in the internal system
• The application is reviewed by an Underwriter who either approves or rejects the Life Insurance application
• Fulfillment team prints the results and mails the result to the applicant.
With the automation of the Life Insurance application process

To-BE Business Process
• Agent together with customer will submit an application via website.
• The application is reviewed by an Underwriter who either approves or rejects the Life Insurance application
• Results are emailed to the applicant

Business Requirements Document

1. Current Business Problems:
1.1. Lot of manual processes and each of these manual process takes lot of time
1.1.1. Filling up a paper application
1.1.2. Scanning the application
1.1.3. Manual data entry of the application in the internal system
1.1.4. Printing and mailing of application result.
1.2. Data errors resulting from mistakes made by data entry person
1.3. Expenses resulting from printing and mailing the application result.

2. The Proposed Solution:
The goal of the project is to implement customer facing website that shall allow applicants to submit life insurance application. This system will also allow the applicants to track the status of application as well as allow them to pay insurance premium.

3. Systems Impacted:
1. Create new customer facing website.
2. Internal system used by the underwriter

4. Business Requirements:
4.1. User Management
4.1.1. Ability for the user to register
4.1.2. Ability for the user to login
4.1.3. Ability for the user change password
4.1.4. Ability for the user to retrieve user id
4.1.5. Ability for the user to retrieve password
4.2. Application Management
4.2.1. Ability for the user to apply life insurance application
4.2.2. Ability for the user to view status of life insurance application
4.2.3. Ability for the user to cancel life insurance application
4.3. Account Management
4.3.1. Ability for the user to update address/contact information
4.3.2. Ability for the user to view payment history
4.4. Beneficiary Management
4.4.1. Ability for the user to add a beneficiary
4.4.2. Ability for a user to remove a beneficiary
4.4.3. Ability for a user to edit beneficiary details
4.5. Updates to Internal System
4.5.1. Ability for the underwriter to receive the application directly from the external website
4.5.2. Ability for the underwriter to notify the applicant the result of application via email
4.6. Remove Capabilities from Internal System
4.6.1. Remove the following capabilities:
4.6.1.1. Ability to scan an image
4.6.1.2. Ability to create an internal application

Tasks

Project is a fictitious one

1. Provide information on process analysis assessing the current and future state, gap analysis and recommendation. Details will include swinlane diagrams of As-is and To-be process.

2. Document requirement analysis

3. How would you translate these Business Requirements into Functional Requirements? Give details on the steps you would take and model you would be using as the business analyst. For Instance, show a prototype of the different screens using Balsamiq

4. Using BPMN 2.0 Map out the To-be process map

5. Identify the improvement opportunities in . Making different assumptions, quantify the potential savings of the to-be process in the next 2 years post implementation.