About the Case Study Author Falcon

There a couple issues just answer these two

1- There is only one training coordinator.

2- The highest turnover is amongst Phlebotomist and Center Medical Specialist.

Write a paragraph for each of these two issues about 300 words. Regarding the case study

X Author Fax AZ Database: B E Marketine Company Pro X candals An Employment X 3/8 100% + Background You are the newly hired manager at a struggling plasma donation center. The function of your center is to collect human blood plasma to be used in the production of specialty medicines. It is the end of June (Q2). In order to achieve plasma leadership success, you must have roots in the culture of service, quality and safety standards, employee engagement and operational effectiveness The center has experienced significant growth over the past six months and there is concern over what seems to be trending towards a higher error rate. In discussing the trend with the Center Leadership Team, which includes Quality, Operations, Medical and Training, the response is that this is the result of an influx of new employees. The Operations team consisting of the Center Manager (CM), Assistant Manager (AM) and Operations Supervisor (OS) are confident error rates will revert to historical levels once all new staff is trained. There is still uncertainty by members of the Quality team which includes the Center Quality Manager (COM) and Quality Associate (QA) that this is the only reason for the Increased error rates based on data analysis and conversations with experienced staff. However, the Quality Department is somewhat hesitant to pursue this subject further with key members of Operations (CM, AM, OS). Quality Continuous Improvement Audit Management Error Prevention Staff Development Leadership Morale/Engagement Expectations Cross Training Turnover Operations Budgeting Planning Marketing X -Fale x E MarketLine Company Pro X C Florida is An Employment X A Z Databases 8 4 / 8 100% Pertinent Information . Hours of Operation: Monday through Saturday, 7:30 AM 8:00 PM Annualized production budget of 55,000 liters of plasma The center is located 10 miles from a competitor with faster donation times and similar donor fees Production is 10% below budget (2750 liters through Q2) The Cost Per Liter (CPL) is $2.00 per liter over budget through Q2 due to employee overtime, Increasing donor fees, and labor cost Your donor center recently had a compliance audit which resulted in a score of 3 with one critical observation. The Corrective Action Preventative Action (CAPA) plans are ineffective as the main issue(s) have persisted for the past 8 months without marked improvement noted There are currently 4 position openings at the center: 2 Phlebotomists, 1 Donor Center Technician, and 1 Center Medical Specialist TU 3 Case Study Page 5 Position Overview This person assists with operational management of the center, ensuring compliance with policies and regulations and overall Assistant Manager (AM) performance and profitability of the center. They act on behalf of the Center Manager in his/her absence and may occasionally manage the center alone. This person is responsible for ensuring that regulatory standards and Center Quality Manager company standard operating procedures regarding plasma collection (COM) are followed. They evaluate center-level processes to ensure compliance and develop action plans accordingly. This person manages the Quality Associates. This person is responsible for managing and controlling center donor Center Manager (CM) funds and ensuring financial records are accurate, marketing skills, and community Outreach projects. This person manages the Medical team. The assistant manager and Training Coordinator report to them as well. There is currently one Operations Supervisor in this center. This person Operations Supervisor (OS) is cross-trained in all operational areas of the center including Phlebotomy, Donor Processing and Plasma Processing and works in areas as directed by management. Donor Center Technician There are currently 10 Donor Center Technicians at this center. Their responsibility is to determine donor suitability for donation as well as (DCT) setting donors up for donation and monitoring the donation process. There are currently thirteen Phlebotomists in this center. Their Phlebotomist (Phleb) responsibility is to collect the plasma from donors intravenously. There are currently five Plasma Processors in this center. They ensure Plasma Processor (PP) the identity of donor information and donation sample before those samples are tested. There is currently one Medical Operations Supervisor in this center. This person is responsible for ensuring donor suitability by conducting Medical Operations medical exams and taking donor medical histories while ensuring Supervisor (MOS) overall medical safety within the center. They also oversee the Center Medical Specialists. There are five Center Medical Specialists in this center. Their responsibility is to conduct medical examinations of donors to ensure Center Medical Specialist (CMS) they are medically qualified to donate plasma. They also address any medical needs of donors occurring through the donation process. Because of their advanced training, these roles are challenging to fill. There is currently one Training Coordinator in the center. The person is Training Coordinator (TC) responsible for ensuring that the staff is properly trained in Standard Operating Procedures and current Good Manufacturing Principles. 6 / 8 - 100% Relevant Metrics and Information In addition to standard business metrics, the following industry-specific metrics may prove useful when analyzing the center's status presented below: Error rate: All discovered deviations from SOP are errors Center Error Trends 6 LLLL 2 1 0 Donor Screening Donor Floor Plasma Processing Medical wlmproper Donor ID Process Mislabeling Documentation Errors improper Equipment Cleaning Key Performance Indicators (KPI's) are a collection of measurements taken monthly to assess center quality performance KPI Deviation Reports Opened or Closed Late Overdraws Problem Reduction Spot Audit Tutela Incidents % Theoretical Yield Overall KPI Score Total 0 .600 61.5 9/10 0 98.148 NA Score 15/15 10/15 5/10 18/20 15/15 4/15 77/100 Grading Color Scale 290 S100 280 275