According to Hellriegel et al$.(2022$:$75),$ "contemporary organisations are dynamic

and whether they are large or small, local or global, they face formidable new

challenges. Organisations feel pressure from customers and competitors to deliver

high$-$quality products and$/$or services on time, to reward ethical behaviour of

employees, and to develop plans to manage highly diverse workforces effectively.

Customer demand for high$-$quality products may be the dominant theme for the

foreseeable future". For this reason, the quality viewpoint of management becomes

an important view of how to manage quality.

$1\mathrm{.}1$ Provide a definition of $$quality$.(3)$

$1\mathrm{.}2$ Describe the meaning of the quality viewpoint of management. $(3)$

$1\mathrm{.}3$ Discuss, with examples, the three benefits high quality goods and services could

have for an organisation. $(12)$

$1\mathrm{.}4$ Explain how decisions about quality should be part of the strategy of an

organisation.