According to the material on self$-$service applications...

"This time around, Hilton is going with an assisted self$-$service model, making sure there's always a service agent

available to teach guests how to use the kiosks and help if they run into problems. Some agents are equipped with

handheld devices that give them full access to front$-$desk systems. If they can't resolve an issue, they'll make sure the

guest gets expedited service there. In addition, the agents also serve as greeters and are accessible to guests who

need directions or have questions."

This example demonstrates one of the key strategies for enhancing effective customer participation. Please identify the

most likely strategy.

assess compatibilty of segments

isolate incompatible segments

identify and recruit appropriate segments

enhance segment compatibilty

educate customers for thier roles