According to the module on measuring performance, the was developed as a supply chain diagnostic, benchmarking, and process improvement tool for manufacturing and service firms. This model breaks down supply chain operations into 5 process categories - Plan, source, make, deliver, and return. Fill in the blank Balanced scorecard 10K SCOR Model VMI KPI (Fill in the blank) According to the eText, a is where two related parties impact a single metric. For example, in supply chain a buyer and supplier would have to work to make their partner happy in order to positively impact the metric. SCOR model KPI Shared metric Cash-to-cash cycle Balanced Scorecard