According to the step-by-step formula for implementing change, shaping the path involves finding the bright spots in a situation. getting rid of hindrances. engaging the emotional side. changing the situation. QUESTION 36 All of the following describe learning except a permanent change in behavior. a temporary change in behavior. a negative change in attitude a positive change in attitude. According to the step-by-step formula for implementing change, directing the rider involves finding the bright spots in a situation. the rational part of the brain. providing clear directions. all of the above In order to become more effective communicators, managers must admit to their flaws. learn how to recognize their employees' frustrations. know how their employees prefer to be communicated with. all of the above. QUESTION 31 According to the Switch book review, knowledge motivates a person to change. directs a person towards acting differently. can be easily exhausted. rarely changes behavior