Question: According to the text, an effective performance measurement system should consist of the traditional financial information for external reporting purposes along with: a. The periodic

According to the text, an effective performance measurement system should consist of the traditional financial information for external reporting purposes along with:

a. The periodic review model

b. Web-based customer service

c. Tactical-level performance criteria

d. Service blueprinting

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=+b. Calculate the WACC using market value weights.

=+a. Calculate the WACC using book value weights.

=+c. Compare the answers obtained in parts a and b. Explain the differences.