The manager of a call center wants to monitor the number of callers each day that...

 

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The manager of a call center wants to monitor the number of callers each day that request their call be escalated to a manager. The table below shows the # of callers requesting escalation for each of the last 7 days. Day# Callers Requesting Escalation 1 8 2 8 2 11 8 10 13 34 5 6 7 The manager wants to use a control chart or control charts, along with sample data, to maintain a stable process. In the fields following this problem description, identify the type of control chart(s) the manager should use and enter the chart(s) CL and control limits. Using the above sample data and the control chart(s) below, was the process impacted by an assignable cause over the last seven days? Control Chart 1 The manager Shrould first setup aran Control Chart 1 The manager should first setup a/an Enter the appropriate numerical values in the fields below. (Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer. Enter a zero in a field if a term is not relevant to the calculation.) Table of Control Chart Factors I UCLI ‒‒‒‒‒‒‒ ‒‒‒‒‒‒ 1 | . I CLI- CLI- 1 1 1 LCLI- ----... 1 Control Chart 2 The manager should also setup a/an Enter the appropriate numerical values in the fields below. (Enter 0 in all fields if a second control chart is not appropriate. Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer.) Table of Control Chart Factors Control Chart 2 The manager should also setup a/an Enter the appropriate numerical values in the fields below. (Enter 0 in all fields if a second control chart is not appropriate. Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer.) Table of Control Chart Factors 1 UCLI- --- 1 --- CLI- www The manager of a call center wants to monitor the number of callers each day that request their call be escalated to a manager. The table below shows the # of callers requesting escalation for each of the last 7 days. Day# Callers Requesting Escalation 1 8 2 8 2 11 8 10 13 34 5 6 7 The manager wants to use a control chart or control charts, along with sample data, to maintain a stable process. In the fields following this problem description, identify the type of control chart(s) the manager should use and enter the chart(s) CL and control limits. Using the above sample data and the control chart(s) below, was the process impacted by an assignable cause over the last seven days? Control Chart 1 The manager Shrould first setup aran Control Chart 1 The manager should first setup a/an Enter the appropriate numerical values in the fields below. (Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer. Enter a zero in a field if a term is not relevant to the calculation.) Table of Control Chart Factors I UCLI ‒‒‒‒‒‒‒ ‒‒‒‒‒‒ 1 | . I CLI- CLI- 1 1 1 LCLI- ----... 1 Control Chart 2 The manager should also setup a/an Enter the appropriate numerical values in the fields below. (Enter 0 in all fields if a second control chart is not appropriate. Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer.) Table of Control Chart Factors Control Chart 2 The manager should also setup a/an Enter the appropriate numerical values in the fields below. (Enter 0 in all fields if a second control chart is not appropriate. Round factors obtained from the Table of Control Chart Factors to 3 decimals. Round all other values entered in the fields to the closest integer.) Table of Control Chart Factors 1 UCLI- --- 1 --- CLI- www

Answer rating: 100% (QA)

To determine if the process of callers requesting escalation has been impacted by an assignable cause over the last seven days the manager can use a control chart specifically the Individuals I contro... View the full answer