Across
2.	Have a ______ approach to problems
5.	This person determines the quality of your product
8.	Make decisions on _____ , not on instinct
9.	Always have ________ on the job for employees
11.	This rule states that 80% of events are caused by 20% of the causes
12.	Always look to continually _______

Down
1.	A long term management approach which integrates quality into every part of the company
3.	All employees must be _______ for TQM to work
4.	Total quality management means having a ______ term plan
5.	________ with all employees to boost morale and confidence
6.	This man created TQM
7.	You must instil ______ into every aspect of the business, from the secretary to the sales team
10.	Drive out ______

Total Quality Management Crossword