Activity $2$: $2.$ Document for Analysis: Email Message: Analyze the following email message for content, formatting, and email practices. Identify at least $5$ errors.

Email from Lindsey Howard$-$Berry sent $3/2/2013$ at $1$:$45$ p$.$m$.$

TO: MS$.$ JANETIE WELLS, MANAGER, CUSTOMER SERVICE CENTER

SUBJECT: GOAL FINALLY ACHIEVED

CC: Mike Larson, Jennifer Fargo, Lara Sims

DEAR JANETTE

AS YOU KNOW, WE HIRE AN INDEPENDENT CUSTOMER QUALITY ASSURANCE FIRM TO LISTEN TO THE PHONE RECORDINGS OF OUR CUSTOMER SERVICE REPRESENTATIVES. OVER THE PAST YEAR THAT FIRM HAS REPORTED THAT THE QUALITY AND EFFICIENCY OF OUR REPRESENTATIVES HAS FAILED TO IMPROVE.