Activity 2 Performance Criteria P.C. 1.2 P.C. 2.1 P.C. 2.2 P.C. 2.3 Identify information that may be subject to confidentiality and manage it appropriately. Identify objectives of negotiation, and needs and requirements of stakeholders. Identify and document potential issues and problems. Prepare positions and supporting arguments according to objectives. Read the scenario below and answer the questions: While you are working on the project, you found that a few customers of The All Body Shop complained about customer services. You think that you should mention this issue to the All Body Shop marketing team. Janifer, Head of Marketing, asks you to give her the names and contact numbers of customers who made a complaint. She mentioned that she would like to call them to get more information. Task 2.1 Will you give Janifer the names and contact numbers of customers who made complaints as she requested? Why? Negotiation Plan Topic The objective of the negotiation Needs of Janifer and team. Potential issues/problems if we follow Janifer's needs Alternative/options that we can offer to Janifer? Supporting arguments Detail