Question: #Activity 3 A : submit it in the BB Decide which approach ( direct , or indirect ) will you consider for writing a negative

#Activity 3

A : submit it in the BB Decide which approach ( direct , or indirect ) will you consider for writing a negative message for the following scenario :

Scenario 1 : A- You work for an airline company . You want to inform a customer by the cancelation of his ticket on the same day of the flight , due to over booking . The approach :

B- Write the negative message following the steps for the chosen approach : #

Scenario 2:

A- You work for a construction company . You want to tell your important customer that you will have to stop working on the project (building his own house) due to shortage in staff.

The approach :

B- Write the negative message following the steps for the chosen approach:

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