ACTIVITY DESCRIPTION:

ACTIVITY:

Consider the case study below:

Paula is the manager of the Exquisite housekeeping company. She has recently become concerned about the performance of one of the cleaning staff - Sarah. Sarah has turned up late to work on a couple of occasions, and customer complaints have been made about the cleaning of items in the hotel rooms. Nonetheless, Sarah has exceptional organising skills.

TASK 1

Conduct a performance appraisal interview, being sure to:

• Prepare an opening statement
• Let Sarah know how her work is contributing to the organisation
• Provide Sarah with constructive feedback
• Give Sarah the chance to speak about any issues/challenges she is facing
• Help Sarah identify any skills and competencies that need to be improved
• Agree on targets for the future (specify the date when targets will be checked for compliance).

Record this interview with a partner and upload the audio file (at least 5 minutes) to Moodle for grading.

TASK 2

Based on Task 1, you will complete a Word document (at least 100 words), which will be filed in the performance management records of the company. The document must include the following information:

• A general description of what was discussed during your conversation with Sarah
• Your recommendations regarding formal counselling and training sessions for Sarahs work performance improvement
• A description of how Sarahs performance would be recognised/rewarded if she performs exceptionally well
• The format for, and inclusions of, performance appraisal documents