Activity Greet customer Take order Process order Deliver order Processing time per customer 2 seconds 30 seconds 60 screed 5 seconds Assume demand is unlimited. What is the average labor utilization? A) 68% B) 162% C) 40% D) 50% Question 16 0/4 points Patients use a self-serve kiosk to confirm their arrival at an outpatient clinic. They then proceed to the receptionist to update any personal information. After that, a nurse will record the patient's vital signs. A physician will then consult with the patient and prescribe appropriate treatments. The patient will then visit the checkout station to settle payment and schedule the next appointment, if needed. Processing times and other information on the process are presented in the table below: Processing time (minutes per patient) Number of Wage rate workers Sper hour) Resource Process Self-service Check in Update Receptionist information Nurse Record vital signs Physician Treat patient Checkout Collect payment 15 100 15 What is the cost of direct labor per patient if demand is unlimited? A) $1950/patient B) $65/patient C) $6500/patient D) $217/patient 0/4 points Question 17 Which of the following statements about takt time and cycle time is TRUE? A) If takt time is longer than cycle time, target manpower will be lower than current staff level B) Supply matches demand when takt time is shorter than cycle time. C) Iftakt time is longer than cycle time, target manpower will be higher than current staff level D) Supply is less than demand when takt time is equal to cycle time Which of the following strategies is NOT able to off-load the bottleneck? A) Outsource some of the activities consuming time at the bottleneck. B) Slow down work at resources with more capacity to match that of the bottleneck. C) Automate some of the activities consuming time at the bottleneck. D) Reassign activities consuming time at the bottleneck to other resources with more capacity. Question 19 0/4 points C&A Fast Food has four activities in serving a customer. greet customer, take order, process order, and deliver order. Each activity is staffed by one employee (for a total of four employees). The processing time for each activity is given as follows: Activity Greet customer Take order Process order Deliver order Processing time per customer 2 seconds 30 secoed 60 second 5 seconde Assume demand is unlimited. Each employee is paid $7.50 per hour. If one additional employee is added to the bottleneck activity, what will be the cost of direct labor in s per customer? A) 0.3125 B) 0.25 C) 0.125 D) 0.5 Question 20 0/4 points C&A Fast Food has four activities in serving a customer. greet customer, take order, process order, and deliver order. Each activity is staffed by one employee (for a total of four employees). The processing time for each activity is given as follows: Activity Processing time per customer Greet customer 2 seconds Take order 30 seconds Process order 60 secoed Deliver order 5 seconds Assume demand is unlimited. If one additional employee is added to the bottleneck activity, what will be the percentage change in process capacity? A) 50%. B) 100% C) Cannot be determined 0 O D) 2%