Adapting your message to the task and audience requires empathy, which means putting yourself in the other person's shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.

Read the following message, and determine if it is sender focused or audience focused.

Your satisfaction is important to us$.$ Please share your thoughts and comments on how we can improve your dining experience.

Is the preceding message sender focused or audience focused?

Sender focused

Audience focused

Which of these selections effectively use the "you" view. Check all that apply.

We will ship your order on Saturday. Thank you for shopping with us$.$

We received your letter regarding your CRB$2$ home entertainment center.

Your name will be automatically entered in the raffle if you attend the annual company BBQ$.$

Your satisfaction is important to us$.$ Please complete the customer satisfaction survey.