1. Adapting your message to the task and audience requires empathy, which means putting yourself in the other persons shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.

Read the following message, and determine if it is sender focused or audience focused.

Your satisfaction is important to us. Please share your thoughts and comments on how we can improve your dining experience.

Is the preceding message sender focused or audience focused?

Sender focused

Audience focused

2. Which of the following selections effectively use the you view. Check all that apply.

You are invited to take advantage of our professional development workshops.

Thank you for your letter regarding your CRB2 home entertainment center.

We know you enjoyed your online shopping experience and will want to tell all your friends about it.

Im requesting that all of our valued customers complete the customer satisfaction survey.

3. Which one of the following selections uses a conversational but professional tone?

We will be implementing new performance measures.

Hell be so ticked off that she scored that account.

Janice, it is recommended by the undersigned that you install a particular mechanism utilizing a matrix-based structural approach to measure previously identified performance outcomes.

4. Determine which sentence has achieved a casual, yet professional tone.

Please verify the data in the report, paying special attention to page three.

Dude, this report is so lame. Page three is a mess. Did you do any research at all?