Add more intext citations to this paper from Knowledge Management in Theory and Practice (2nd Edition) to make it a better paper.

Dalkir, K. (2011).Knowledge management in theory and practice(2nd ed.). https://dianabarbosa.files.wordpress.com/2009/03/knowledge-management-kimiz-dalkir.pdf

Global Delivery Direct (GDD) has experienced rapid growth in recent years but is now facing stagnant growth due to intense competition in the market. To maintain our competitive edge, we need to become more efficient and work together across the company to develop new strategies for growth.

I firmly believe that establishing a Knowledge Management (KM) department can help us achieve these goals. KM is a multidisciplinary approach to organizing, sharing, and utilizing knowledge within an organization. This approach involves identifying, capturing, storing, and disseminating knowledge in a way that is accessible to all employees who need it.

Implementing a Knowledge Management department within GDD can yield numerous advantages. It enables swift access to valuable information, enhances the quality of decision-making by providing relevant facts, fosters creativity by promoting idea-sharing, and ultimately results in higher customer satisfaction levels due to well-equipped employees.

I think the McElroy KM cycle is an excellent match for GDD. This cycle emphasizes the continuous and iterative nature of knowledge management, which is perfect for our industry's dynamic and constantly changing nature. It provides a structured framework for capturing, refining, and applying knowledge, allowing us to adapt quickly to market changes, identify best practices, and take advantage of emerging opportunities. By adopting the McElroy KM cycle, we can foster a culture of learning, collaboration, and innovation, which will be essential for driving our company's growth and success." The KM cycle focuses on processes to identify knowledge content that is of value to the organization and its employees" (Dalkir, 2011, p.45).

KM is a multidisciplinary field that draws on concepts and theories from various disciplines, including Web Technologies, organizational science, cognitive science, and AI. This is because KM is concerned with how knowledge is created, shared, and used within organizations(Dalkir, 2011, p.8).

Sharing knowledge within organizations through KM processes offers numerous benefits. These benefits include increased efficiency, as employees can easily access the information, they need without starting from scratch. This leads to significant time savings and improved productivity. Additionally, KM enables better decision-making by giving employees access to relevant information, including the latest research, best practices, and lessons learned from past experiences. KM also fosters innovation by encouraging employees to collaborate and share their ideas, learn from the successes and failures of others, and improve products, services, and processes. Furthermore, KM can help enhance customer satisfaction by providing employees with the knowledge and resources to resolve customer issues quickly and efficiently.

The Knowledge Management (KM) cycle is an effective tool that can help businesses adapt to changes, by encouraging employees to learn and share new knowledge continuously. Furthermore, the KM cycle can help companies identify and exploit new opportunities by providing employees with access to all relevant information.

I strongly believe that a KM department can play a significant role in the success of GDD. By investing in KM, we can improve our efficiency, decision-making, and innovation, which can lead to increased customer satisfaction and profitability. Therefore, I urge you, Mr. Rockfish, to approve my proposal for a KM department at GDD.