Adjust information and knowledge management decision support systems, where required. 1. What are steps involved when adjusting different information and knowledge systems, please explain three steps in detail with examples. 2. Based on the example case given below, what improvements can be made in information and knowledge management decision support systems to improve your relationship with your customers or stakeholders. Please provide the key features of improvement. Scenario Yes! Boss CRM system, you can get details about their customers, their profiles, and their activities and transactions with your organisation and even an analysis of their behavioural or purchasing patterns. This knowledge can help you understand how you can improve your relationship and the management of your customers. While functional systems can be a good source of knowledge for the organisation, there are core knowledge management systems that are used for employee learning and development initiatives. An example screenshot of such a system (Thought Industries' LMS tool) is shown below: CROWDCULTURE Claire Hynes AVAILABLE STARTED COMPLETED CERTIFICATIONS AR COLLABO DAILY ACTIVITY 37 6 7 2 18 Leaderboard Badges YOUR STANDING Leaderboard > 3 YOU 25 POINTS 1 LEADER 100 POINTS CULTURAL CULTURAL HIGH ACHIEVER TOP LEARNER LEADER 5 POINTS SO POINTS 100 POINTS HIGHEST 25 POINTS 200 POINTS In Progress (7 Learning Path Completed 7 Certifications (2 > Course: Developing Culture and Leading By Example Continue Culture Training for Key Leadership Figures Endedt Jun 30th 2017 Live Event: Creating Culture at Your Organization Continue Becoming a Leader Course Runs Oct 1st 2018 - Oct Jist 2018