a)Explain why it is important for managers/supervisors to share information from

management with their teams, including information regarding organisational performance (actual and targets), policy changes, marketing information and performance targets.

b)It is also important for managers/supervisors to keep abreast of developments in the wider business context and share this information with their teams. List five ways that you would gather this information and explain how you would share it with your team.

c)A key role of supervisors/managers is to represent the team and communicate their interests, needs and ideas to management. Your team has recently excelled in achieving quality and timeliness goals in presentation and service. How would you tell you management about this achievement?