Question: AFLAC, Inc. is implementing a new sales program to encourage customer service representatives to offer additional insurance products to customers who call for service. This

AFLAC, Inc. is implementing a new sales program to encourage customer service representatives to offer additional insurance products to customers who call for service. This is an example of a CRM strategy to earn more revenue from existing customers by

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using predictive analytics

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promoting permission marketing

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cross

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selling

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implementing sales force automation

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using a foot

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-

the

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door technique

AFLAC, Inc. is implementing a new sales program to encourage customer

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