After Carol makes a decision to promote a program coordinator to the director level without consulting the other program coordinators, she encounters resistance from Bill, an associate vice president. When he voices these concerns to Carol, she becomes defensive and inflammatory. She eventually receives direction from human resources and promotes all of the program managers to directors, but she doesn$$t apologize to Bill or acknowledge him.

$1.$ Please review our introductory scenario involving Carol and Bill. Attempt to apply the single$-$ versus double$-$loop learning concepts to Carol by analyzing and identifying her likely worldviews$/$governing variables and by predicting the likely consequences to Carol if she does not alter her governing variables.

$2.$ Discuss and project your thoughts on what actions Carol could take to improve her interpersonal skills.