Question: After covering the five team dysfunctions, one that I had to personally experience was avoidance of accountability. I work in a restaurant in Downtown Phoenix.
After covering the five team dysfunctions, one that I had to personally experience was avoidance of accountability. I work in a restaurant in Downtown Phoenix. For anyone who has not worked in the service industry, it can become super stressful at times when there is a sudden rush of guests that come into the restaurant and need to be attended immediately. The quick breaks taken in between are almost always stopped. Because we attend to guests during breaks, the food we eat during our breaks is forgotten about and left in the break room. At my restaurant, we've had the privilege to order food from our kitchen whenever we pleased. However, as soon as a couple of coworkers did not clean up their food, the managers were not very happy. It had started becoming a bad habit where employees would simply leave their food in the break room, ultimately avoiding accountability to clean it up. In response to this avoidance, the managers no longer allowed us to order food from the kitchen until it was no longer a habit of leaving food. I believe that the situation could have been handled better by having the managers communicate with us
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