After implementing the new lean system in SMIC's claims processing department, we should expect the following features:Improved Efficiency: Processes will be polished and optimised to drastically reduce processing time, potentially from weeks to hours. The movement of claims through the department will be smooth and continuous.Enhanced Quality Control: Each employee will be accountable for assuring the correctness and quality of their work, resulting in fewer errors and reduced rework. Quality control procedures will be implemented at all stages of the process.Increased Flexibility: Through cross$-$training activities, staff will develop the capacity to manage a variety of claim applications, boosting adaptability in handling workload changes and lowering reliance on certain individuals.Standardization: Claim and insurance forms will be standardised whenever possible, making data entry easier and decreasing training time. Standardised processes will improve consistency and predictability in outcomes.Employee Empowerment: Delegating quality control and process improvement responsibilities to individual employees will increase the workforce's sense of responsibility and empowerment.Improved Data Accuracy: Training programmes will focus on improving data$-$entry skills among employees and management, transferring responsibility for data precision to processors themselves. This will reduce dependency on data input clerks and improve accuracy.

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