After many years of looking for a job, Nicky was appointed as a cashier at Kopano...

 

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After many years of looking for a job, Nicky was appointed as a cashier at Kopano Cash & Carry, one of the big retail stores in his village, Hwibi. One of the rules emphasised in his appointment file is punctuality. He is also expected to be good at calculations, because as a cashier he will be counting money all the time. Another expectation is to wear a smile for customers all the time. One thing that the manager notices with Nicky so far is that although he is good with calculating money, he is not polite and is impatient with customers, which results in the manager scoring her very low during her performance appraisal. Another reason why the manager rates Nicky low is that the manager holds a belief that he is too old, and from the manager's knowledge, old people get tired quickly, hence Nicky gets short tempered with customers. The manager decides to send him to a customer service workshop at head office in Mpumalanga province. Identify and describe (2 marks) the approach of measuring performance that can be used to measure Nancy's performance. Substantiate your answer with reference to the scenario (2 marks). Explain TWO reasons why the performance approach you discussed in question 2.2 is appropriate for Nicky's type of job. (6) [13] After many years of looking for a job, Nicky was appointed as a cashier at Kopano Cash & Carry, one of the big retail stores in his village, Hwibi. One of the rules emphasised in his appointment file is punctuality. He is also expected to be good at calculations, because as a cashier he will be counting money all the time. Another expectation is to wear a smile for customers all the time. One thing that the manager notices with Nicky so far is that although he is good with calculating money, he is not polite and is impatient with customers, which results in the manager scoring her very low during her performance appraisal. Another reason why the manager rates Nicky low is that the manager holds a belief that he is too old, and from the manager's knowledge, old people get tired quickly, hence Nicky gets short tempered with customers. The manager decides to send him to a customer service workshop at head office in Mpumalanga province. Identify and describe (2 marks) the approach of measuring performance that can be used to measure Nancy's performance. Substantiate your answer with reference to the scenario (2 marks). Explain TWO reasons why the performance approach you discussed in question 2.2 is appropriate for Nicky's type of job. (6) [13]

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The performance approach that can be used to measure Nickys performance is the behaviorbased approac... View the full answer