After our discussion during Lecture $3,$ please provide a process analysis study of the issues occurring in the piece $$Massachusetts General Hospital's Pre$-$Admission Testing Area $($PATA$).$

PART #$1$

Please answer the following questions, incorporating your understanding of the process, forecasting, and queueing theory.

What is the perspective of the key stakeholders involved in PATA$$s current operational performance? $(20$ points$)$

Draw a process flow diagram of the PATA patient visit process. Calculate the capacity and utilization rate for each key resource involved. Where is the clinic$$s bottleneck? $(30$ points$)$

Evaluate the three task force diagnoses: $1)$ not enough time between appointments; $2)$ not enough rooms, and $3)$ not enough physicians. Are these diagnoses valid? If so$,$ are they the primary contributors to long patient wait times? Why or why not? $(20$ points$)$

Recommended Length:

$3$ Pages $($size $12$ font, $1\mathrm{.}5$ line spacing$)$ INCLUDING DIAGRAM

PART #$2$

Consider you are an Operations Management Consulting company, who are used to working with the Massachusetts General Hospital. Your focus is on process analysis, forecasting, and queueing theory. Please answer the following question:

What changes would you recommend improving PATA? $(50$ points: $5$ Problem Statement, $25$ Recommendation, $15$ Exhibits and Use of Process Analysis, $5$ Communication$)$