After reading Chapter 7 in your textbook, develop a specific service recovery process and options for customer recovery for each of the following situations. Also, include a process for measuring customer satisfaction for each:

1. For servers at a restaurant: a customer doesnt like his food.
2. For a cell phone service call center: A customer is disappointed by the number of dropped calls she has been experiencing.
3. For an office manager: You didnt order enough supplies, and your co-workers are upset they dont have the materials they need to finish their job.
4. For a daycare owner: One of your employees told a child to shut up and the parent found out about it and is very upset.
5. For a contractor: You have been very busy and unable to complete a customers two-bathroom remodel on time. The customer is angry because she expects company and the bathrooms are not complete.