Question: After reading the case study 1 2 - Zappos Finds the Perfect Fit, please answer TWO questions below. To get full possible credits, both questions

After reading the case study 12- Zappos Finds the Perfect Fit, please answer TWO questions below. To get full possible credits, both questions should be answered.
Q 1. Has Zappos's emphasis on customer satisfaction contributed to its profitability? Explain.
After reading the case study 12- Zappos Finds the Perfect Fit,

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