After reviewing the chapter in the textbook, read the Case at the end of Chapter 15 (Prairie Regional Medical Center) on pages 516-519 in Human Resources in Healthcare 5th edition by Sampson & Fried (2021). In your case study, answer the following questions:

1. How should Pam handle the complaint by the patient? Should she fire Renee as the patient's wife demands? Be sure to justify your answers.

2. Should Pam change Renee's work schedule? Are there limits to the number of shifts or hours that nurses or other healthcare professionals should work? Do you think there should be limits?

3. Should this situation be addressed to a QI team? Or is this simply an unfortunate situation arising from a troubled employee? Or from another circumstance?

4. Could this situation have been avoided if the organization's human resources management systems had been different? What policies, procedures, structures or safeguards should be put into place to avoid this type of situation in the future?

Your response to each question should be a minimum of two well-written paragraphs, but no more than four paragraphs per response. Each response should have a minimum of one citation. The goal is to connect your responses to course materials.