After thanking McDavis for the collecting the data, Larking asks the intern to do three things:

Calculate relevant distribution KPIs;

Compare the results to the TVG fulfillment goals; and

Identify the major problem areas and potential solutions.

$$Get busy with this,$$ says Larking. $$I want you to investigate the situation and report back to me on Monday.

Question $1.$Help McDavis with the analysis by calculating KPIs for $($a$)$ Unit fill rate; $($b$)$ Fulfillment accuracy; $($c$)$ Document accuracy; $($d$)$ On$-$time dispatch; and $($e$)$ Productivity.

Question $2.$ Compare your KPIs to the following TVG goals and identify the problem areas and potential reasons:

KPI GOAL

unit fill rate $95\%$

fulfillment accuracy $98\%$

document accuracy $99\%$

On$-$time Dispatch $95\%$

productivity $135$ units shipped per labor hour

Question $3.$ Based on your KPI calculations, what is the perfect order index $($POI$)$ for TVG$?$

Question $4.$ What actions should TVG management take to address the problems that you identified? If a warehouse management system $($WMS$)$ is adopted, What benefits could TVG gain?

Please be sure to answer them all!