After working as a consultant for the We can Help You firm for seven years, you recently received a promotion to manager. In this new role, you report to a partner and are responsibe for various consulting teams. You now create these teams in collaboration with the partner. These teams typically consist of four to seven consultants with a senior consultant as the team leader. Teams are organized or adjusted as the client demands dictate. As a new manager, you are becoming increasingly aware of conflicts among team members and dispute between the teams and clients.

• What is the difference between a conflict and a dispute.
• What steps should you take to discover, in an accurate and efficient manner, the reasons conflicts and disputes exist.
• Should your consulting firms contracts with employees contain a dispute resolution clause. What about the firms consulting agreement with clients. If s, what systems of dispute resolution should be included.