Aim for one to two paragraphs. Your response must be in your own words. Any research to support your answer should be cited and properly referenced. If you copy from the internet/other source/another classmate's post, that will result in a zero at a minimum and potentially further academic penalties.

What are some the positive and negative behaviours that performance metrics can encourage? How can some balanced scorecard metrics be gamed or manipulated? What options are there to limit/mitigate this?