Alayna is having a hard time adjusting to the change that creating an online store brings to her workload as a marketing manager at Craftopia. As the CEO, you want to understand and help her manage her resistance to this change. In a private meeting, you acknowledge the challenges she's facing and then start to realign and clarify your expectations for her role in the company. After the meeting, Alayna's attitude and performance fail to improve. What went wrong? You didn't show enough empathy in your meeting with Alayna. You failed to uncover the core issue in your meeting, so the resistance to change continues. You weren't firm enough in setting your expectations, so Alayna fails to meet them. You didn't do anything wrong.