Question: Alena heads up a team creating a new process for the shipping department of her company. She worked with external consultants and wrote a process

Alena heads up a team creating a new process for the shipping department of her company. She worked with external consultants and wrote a process diagram. After getting upper management's opinions the team posted the new diagram to a corporate portal site. They are now demonstrating the new process to all shipping department employees. Alena's team is at the

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knowledge stage of the KMS cycle.

refine

disseminate

capture

create

Alena heads up a team creating a new process for the

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