Question: Alex has been working as technical service representative for Convergence Technologies, a software development firm, for two years. His duties and responsibilities include providing technical

Alex has been working as technical service representative for Convergence Technologies, a software development firm, for two years. His duties and responsibilities include providing technical assistance to end users, preparing reports on product problems encountered, selling additional products, and soliciting customer feedback. Due to the COVID pandemic, he is mainly working from home right now. He only needs to meet with his manager once a week. During a performance review meeting with his manager, Alex mentions that he finds his job to be very monotonous. In addition, Alex is also unsure how well he performs and how he can improve in the future. Alexs manager has been deeply concerned with Alexs job satisfaction. He also vaguely remembers from his MBA class that the Job Characteristic Model can be helpful in this situation. Please explain the JCM model to Alexs manager . Then use Job Characteristics Model to analyze Alexs job. Discuss how his manager could use Job Characteristics Model to make Alex more motivated in his current job.

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