Alexandra is a project coordinator who oversees a creative team in a marketing agency. Recently, she's noticed that one of her team members, Tom, has been visibly stressed and disengaged. Tom's dwindling enthusiasm and errors have started to impact the project's timelines and the morale of other team members. When Mia decides to approach Tom to discuss his performance and feelings, she becomes visibly frustrated and raises her voice during the conversation when Tom expresses dissatisfaction with her high-pressure deadlines. 9 11 12 13 14 15 Type here to search Which element of emotional intelligence has Mia failed to demonstrate ? The ability to respond appropriately to emotional cues The ability to control your own emotions The ability to recognize and diagnose the emotions of others A refusal to communicate The ability to diagnose and recognize your own emotions