Question: All staff require ongoing training to enable them to continue to provide quality service to customers. They should be trained to understand their role, functions

All staff require ongoing training to enable them to continue to provide quality service to customers. They should be trained to understand their role, functions and procedures for resolving service issues.

Explain how managers or team leaders can initiate staff training to enhance customer service, including:

what they should consider when implementing a training program
customer service training needs workers might have types of training

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Managers or team leaders play a crucial role in initiating staff training to enhance customer service Heres how they can effectively implement a training program Considerations When Implementing a Tra... View full answer

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