All staff require ongoing training to enable them to continue to provide quality service to customers. They
Fantastic news! We've Found the answer you've been seeking!
Question:
All staff require ongoing training to enable them to continue to provide quality service to customers. They should be trained to understand their role, functions and procedures for resolving service issues.
Explain how managers or team leaders can initiate staff training to enhance customer service, including:
- what they should consider when implementing a training program
- customer service training needs workers might have types of training
Expert Answer:
Answer rating: 100% (QA)
Managers or team leaders play a crucial role in initiating staff training to enhance customer service Heres how they can effectively implement a training program Considerations When Implementing a Tra... View the full answer
Posted Date:
Students also viewed these general management questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
It was my first time sitting on the other side of the desk. I have been asked by my Dean to serve as the Interim Director of the Marilyn Magaram Center (MMC), a Food Science, Nutrition, and Dietetics...
-
Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...
-
6.33. The "intrinsic gain" of a MOSFET oper- ating in saturation is defined as gmro. De- rive an expression for gmro and plot the result as a function of ID. Assume VDs is constant.
-
When a taxpayer disposes of oil, gas, or geothermal property, part or all of the gain may be recaptured as ordinary income. Explain how the recapture amount is determined for oil and gas and...
-
A function is called absolutely continuous on an interval I if for any > 0 there exists a > 0 such that for any pair-wise disjoint subintervals (xk, yk) = k = 1, 2, . . . , n, of I such that (xk -...
-
What is meant by the term 'faithful representation??
-
Is independence impaired for the individual or the public accounting firm on these SEC filing audits according to SEC independence rules? a. CPA Yolanda is the Best & Co engagement partner on the...
-
Suppose that the time required to complete a 1040R tax form is normal distributed with a mean of 90 minutes and a standard deviation of 20 minutes. What proportion of 1040R tax forms will be...
-
1. Create a console application (core). In the console program's main function, write the C# code to do the following: Declare integer variable Y, double variables X and Z, and string S. Initialize X...
-
After reviewing some of the concerns over reputation management and controlling the narrative discussed in the module, consider Amazon's operation and labor practices. To help get you in the zone...
-
discuss the diversity of reproductive strategies in plants, including pollination mechanisms, seed dispersal strategies, and reproductive barriers to hybridization, and how do plant reproductive...
-
A company is currently selling 200,000 parts per year.The selling price is $10 per part, with variable expenses of $6 per part.Fixed expenses are $200,000 per year.At this volume they are currently...
-
SWOT analysis plays a role in strategic planning. Name the four components of SWOT analysis and explain in detail how each component is critical to strategic analysis. Identify which of the two forms...
-
why is the Amazon surprising place to start an era that focuses on cities states and Laugesen trade networks according to the video what is happening in tapajos after 350 BCE
-
Sandra signed a power of attorney appointing her daughter, Tiffany, as agent for her finances, including her checking account. Sandy's income taxes are due on April 15, 2021 and she owes $2,500.00 in...
-
A seasonal index may be less than one, equal to one, or greater than one. Explain what each of these values would mean.
-
What is the Euro Areas total for Groups A through C? Use the following balance of payments data for the Euro Area from the IMF to answer this problem. Assumptions (billion US$) 2000 2001 2002 2003...
-
What is the Euro Areas total for Groups A through D? Use the following balance of payments data for the Euro Area from the IMF to answer this problem. Assumptions (billion US$) 2000 2001 2002 2003...
-
Trade Deficits and J-Curve Adjustment Paths. Assume that the United Arab Emirates has the following import/ export volumes and prices. It undertakes a major devaluation of the UAE Dirham (AED) by 6%...
Study smarter with the SolutionInn App