Alphabet's Performance Management Practices

Performance Planning: Google's performance planning efforts address different dimensions of its human resource management, including customer service, communication, support for diversity, and problem$-$solving abilities. Google's performance appraisal programs also use variables corresponding to these dimensions. For example, the company's HRM

evaluates employees' performance in internal communications and problem$-$solving activities to decide on performance management approaches.

Link to Corporate Objectives: Google's performance management practices are directly linked to corporate objectives for human resource management because they ensure that employees remain capable of supporting the firm's business activities. For instance, the emphasis on diversity supports diverse ideas, which lead to higher rates of innovation. Innovation is part of the corporate objectives and the goals set in Google's $($Alphabet$\text{'}$s$)$ mission statement and vision statement. Also, the emphasis on problem$-$solving abilities ensures that human resources are satisfactory in developing organizational resilience in information technology, consumer electronics, and online services markets.

Measurements and Standards: Google's HR management uses different sets of measurements and standards for its performance management practices in different areas of human resources. The firm uses individual measurements of ethical conduct and contributions to innovation and quality of output. Alphabet's human resource management also uses team variables, like collaboration level. Creativity is also an important measure of the performance of the firm's workforce because creative employees contribute more to the innovation factor in the organizational culture or company culture of Google $($Alphabet$).$ The company maintains high standards for all these measures and always emphasizes excellence in employees.

Performance Interviews: Google's human resource management conducts performance interviews that address concerns

QUESTION $2$

$(20$ Marks$)$

To solve performance issues, Alphabet's human resource management uses performance management practices along with employee training programs.

Assess commendable practices implemented by Google in their performance management, and advise Google's human resource management team on the application of the Results Approach in performance management to convince them to adopt this approach in future.

SECTION B