altering underlying structural sources of potential conflict about whether these approaches would help resolve conflicts you are experlencing. Learning about these approaches is an important first step to being able to implement them in the future. Independence can be reduced by creating buffers, using integrators, and combining Jobs.

Review the case, then read the situation presented for each palr of conflicting parties. Then, match each pair to the most appropriate structural approach to managing conflict.

Case learned several approaches that might be helpful. Which of these can you use to manage the conflict that exists in your office?

Mark vs$.$ Linda: Mark and Linda come from different cultures and have different values, bellefs, and experiences. You've thought about sending them both to the next corporate training event so they'll have something in common.

Branch vs Corporate Headquarters: Small clalms are pald out of a fund the branch keeps locally. Getting corporate headquarters to relmburse these claims inexplicably takes one week sometimes, and six months other times, frustrating

Management vs$.$ Employees: Managers and employees hardly interact at all, except to assign work and report on its completion. It's no surprise that they have difficulty understanding each other when they discuss problems in the office

Front Office vs$.$ Back Office: The branch has one secretary who sits in the front office at the reception area

$4$

The back office workers share this secretary$,$ but their work usually gets done last You've thought of hiring a second part$-$time secretary$.$

Agent vs$.$ Agent

Account

Representatives vs$.$ Billing: Account representatives accept Initial payments on new accounts. Unless the billing department is notified, the next involce will be Inaccurate. You've considered requiring all payments be made directly to billing.altering underlying structural sources of potential conflict about whether these approaches would help resolve conflicts you are experlencing. Learning about these approaches is an important first step to being able to implement them in the future. Independence can be reduced by creating buffers, using integrators, and combining Jobs.

Review the case, then read the situation presented for each palr of conflicting parties. Then, match each pair to the most appropriate structural approach to managing conflict.

Case learned several approaches that might be helpful. Which of these can you use to manage the conflict that exists in your office?

Mark vs$.$ Linda: Mark and Linda come from different cultures and have different values, bellefs, and experiences. You've thought about sending them both to the next corporate training event so they'll have something in common.

Branch vs Corporate Headquarters: Small clalms are pald out of a fund the branch keeps locally. Getting corporate headquarters to relmburse these claims inexplicably takes one week sometimes, and six months other times, frustrating

Management vs$.$ Employees: Managers and employees hardly interact at all, except to assign work and report on its completion. It's no surprise that they have difficulty understanding each other when they discuss problems in the office

Front Office vs$.$ Back Office: The branch has one secretary who sits in the front office at the reception area

$4$

The back office workers share this secretary$,$ but their work usually gets done last You've thought of hiring a second part$-$time secretary$.$

Agent vs$.$ Agent

Account

Representatives vs$.$ Billing: Account representatives accept Initial payments on new accounts. Unless the billing department is notified, the next involce will be Inaccurate. You've considered requiring all payments be made directly to billing.altering underlying structural sources of potential conflict about whether these approaches would help resolve conflicts you are experlencing. Learning about these approaches is an important first step to being able to implement them in the future. Independence can be reduced by creating buffers, using integrators, and combining Jobs.

Review the case, then read the situation presented for each palr of conflicting parties. Then, match each pair to the most appropriate structural approach to managing conflict.

Case learned several approaches that might be helpful. Which of these can you use to manage the conflict that exists in your office?

Mark vs$.$ Linda: Mark and Linda come from different cultures and have different values, bellefs, and experiences. You've thought about sending them both to the next corporate training event so they'll have something in common.

Branch vs Corporate Headquarters: Small clalms are pald out of a fund the branch keeps locally. Getting corporate headquarters to relmburse these claims inexplicably takes one week sometimes, and six months other times, frustrating

Management vs$.$ Employees: Managers and employees hardly interact at all, except to assign work and report on its completion. It's no surprise that they have difficulty understanding