Structural Approaches to Conflict Management

Resolving conflict is an especially important skill. Our personal conflict resolution styles help us understand how we individually approach conflict resolution. But effective conflict management also involves recognizing and altering underlying structural sources of potential conflict. In this activity, you'll learn more about these structural approaches to managing conflict. Specifically, you'll match a set of conflict situations with appropriate conflict resolution techniques. As you complete the exercise, think about whether these approaches would help resolve conflicts you are experiencing. Learning about these approaches is an important first step to being able to implement them in the future. Structural approaches to resolving conflict include emphasizing superordinate goals, reducing differentiation, improving communication and understanding, clarifying rules and procedures, and reducing interdependence. Interdependence can be reduced by creating buffers, using integrators, and combining jobs.

Match each pair to the structural approach to managing conflict that is most appropriate.

1. Increased Resources
2. Emphasize Superordinate Goals
3. Clarify Rules and Procedures
4. Improve Communication and Understanding
5. Reduce Interdependence
6. Reduce Differentiation

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Answer rating: 100% (QA)

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