Although an insurance adjuster is highly qualified and experienced, sometimes he or she is not confident in his or her abilities, especially with new tasks. He seems to believe that any new achievement is due more to luck than to his own experience. Additionally, his job involves interacting with customers who are sometimes aggressive or hostile. This is a stressful situation for most insurance adjusters, including this employee.

Use path-goal theory to identify and describe the best leadership style or styles that this employee's immediate supervisor should use to improve her effectiveness as an insurance adjuster. Explain why this style is are appropriate in this situation.

Answer rating: 100% (QA)

PathGoal Theory developed by Robert House in the 1970s suggests that a leaders primary job is to help followers reach their goals by providing the nec... View the full answer