Question: Although Beth Ann previously used the US Postal Service because it offered better prices on package shipping, she now uses only FedEx, because it gives

Although Beth Ann previously used the US Postal Service because it offered better prices on package shipping, she now uses only FedEx, because it gives her the facility of shipping from any FedEx location 24 hours a day Which of the following factors led to Beth Ann's customer switching behavior? O a. inconvenience O b.response to service failure Oc. involuntary switching O d. pricing

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