Although HIM professionals are not usually involved in the back-end processes of revenue cycle in the acute care setting, it is important for HIM professionals to understand how claims production and revenue collection works. Think about a time where you questioned the adjudication of a claim for yourself, a family member or friend. What did you do about it? What did you advise your family member or friend to do? Talk about a time that you questioned the EOB that you received and what might be the process for correcting the claim.