Question: Although we have thus far focused on business process improvement, some argue that management processes must also be changed/redesigned to reap the full benefits of

Although we have thus far focused on business process improvement, some argue that management processes must also be changed/redesigned to reap the full benefits of improvement efforts such as TQM. What do you think should be done to management processes to fully benefit from TQM? Discuss in light of an example.

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