Although you have only recently joined Capitec, your manager has already mentioned to you that they are impressed with your work. However, this morning they mention that a client has identified some inconsistencies in a report that you delivered recently.

As your manager explains the error, you become a bit frustrated as you realise that one of your colleagues showed you the incorrect way to perform the analysis that was used in the report. You do not want your manager to start doubting your ability if the error was not your fault. You are scheduled to work on similar analysis for another report tomorrow.

LESS EFFECTIVE

Let your manager know you appreciate the feedback and suggest that a team training session on such analyses might be beneficial.

MORE EFFECTIVE

LESS EFFECTIVE

Tell your manager that a colleague showed you the incorrect way to run the analysis as you are anxious about your ability being questioned.

MORE EFFECTIVE

LESS EFFECTIVE

Be confident that you will do the analysis correctly in the future after hearing your managers explanation.

MORE EFFECTIVE

LESS EFFECTIVE

Ask your manager if you can avoid completing this type of analysis for now as you are worried that you have not been taught properly.